Support
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To help us help you, please include your iPhone model, iOS version, the DuitSnap version (Profile → Help & about) and the steps that led to the problem. You don’t need to send your records. Never send passwords or card numbers. We read every email and try to reply within a few working days. See our privacy policy for how we handle support emails.
Frequently asked questions
How do I back up my records or move to a new iPhone?
Your records are stored only on your iPhone, so keep your own backup.
- On the old iPhone, go to Profile → Export data → Save / share JSON backup.
- Save the file somewhere you can reach from the new phone, for example Files → iCloud Drive, or AirDrop it to the new phone. Check that the file was saved.
- On the new iPhone, install DuitSnap, go to Profile → Restore backup, choose the file, review the preview and confirm.
Restore merges records and keeps entries that already exist on the new phone. Tick “Also restore budgets and preferences” if you want those too. JSON backups do not include receipt images. CSV is for viewing in a spreadsheet and cannot be restored.
If you move to a new iPhone using an iCloud Backup or Quick Start, iOS may also bring DuitSnap’s data across, depending on your settings. A JSON backup is still the safest way.
How does the screenshot shortcut work?
You can set up a shortcut (iOS 16 or later) that takes a screenshot and sends it straight to DuitSnap for review, for example by double-tapping the back of your iPhone.
- Open the Shortcuts app and tap +. Add the action Take Screenshot.
- Search for DuitSnap and add Review receipt image below it.
- If the second action still shows “Image”, press and hold it, choose Select Variable, then tap Screenshot from the first action. It should read “Review Screenshot in DuitSnap”. Save the shortcut.
- Go to Settings → Accessibility → Touch → Back Tap → Double Tap and choose your shortcut. On iPhones with an Action button you can assign it there instead.
Open a payment page (for example in TNG, your bank or a shopping app), double-tap the back of your phone, then check the amount, merchant and date in DuitSnap and tap Save. Screenshots are read on your iPhone and are never saved without your review. If you take several in a row, they wait in a queue (up to 10) and open one by one. Tapping Done in the iOS screenshot preview does not send the image to DuitSnap.
Apple Pay (iOS 17.2 or later): in Shortcuts → Automation, create a Wallet transaction automation for your card and add Review Wallet payment in DuitSnap, with Merchant and Amount connected to the transaction. After you tap to pay, DuitSnap opens a draft for you to check. It is not proof that the payment succeeded, and online or in-app Apple Pay may not trigger it. The app’s How to use guide has step-by-step pictures.
The receipt was read wrongly. What should I do?
Text recognition is helpful but not perfect. Nothing is saved until you check it, so you can fix any field on the review screen. Tap View image to compare.
- Scan the receipt again with the whole receipt and total in view, flat, in good light and without glare. For a long receipt, scan it in parts from top to bottom.
- If the items are unclear, choose Record total only and just check the merchant, total and category.
- Category suggestions are only suggestions. Change the category before saving: DuitSnap remembers the categories you pick for items, and Remember merchant category does the same for a merchant.
- You can always enter the details by hand.
How do I delete my data?
- To delete one entry, open it and tap Delete.
- In Profile, Delete local images removes receipt images kept in the app. Your entries stay.
- In Profile, Delete local data erases all entries, recurring plans, budgets and merchant preferences, and images kept in the app. Export a backup first if you might need them.
- Deleting the DuitSnap app removes all of its data from your iPhone.
We don’t have a copy of your records, so deleted data cannot be recovered by us.
How do notifications work? I’m not getting them.
DuitSnap can send three kinds of local notifications, all optional: budget alerts when you are near or over a budget, reminders for recurring expenses and income, and a daily reminder to log your spending (9:00 PM by default; you can change the time or turn it off, and it is skipped on days you have already logged something).
If notifications don’t appear, check Settings → Notifications → DuitSnap and make sure Allow Notifications is on, and check whether a Focus mode is silencing them. Notifications are scheduled on your iPhone, not sent from a server.
Is my data sent anywhere? Does DuitSnap connect to my bank?
No. There is no account and no DuitSnap server. Your records stay on your iPhone, receipts are read on the device, and the app does not connect to banks, e-wallets or cards. Exports go only where you send them. Read the privacy policy for details.
Which currencies and languages are supported?
Amounts are recorded in Malaysian ringgit (MYR) only. The app is available in English, Bahasa Melayu and Simplified Chinese; change the language in Profile.